TY  - BOOK
AU  - West, John E.
AU  - Cianfrani, Charles A.
TI  - Unlocking the power of your QMS: keys to performance improvement
SN  - 9788129711830
U1  - 658.4013 
PY  - 2005///
CY  - Delhi
PB  - Pearson Education
KW  - Organizational effectiveness--Evaluation
KW  - Total quality management--Evaluation
KW  - Industrial management--Evaluation
KW  - Industrial productivity--Evaluation
N1  - Includes index
ER  -